BOOKING, PAYMENT AND CANCELLATION POLICY
Love in Mind is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage payments and cancellations.
We offer private pay online counselling services by a qualified and registered counselling professional based on a standard pricing model.
Bookings
To secure your first session, the required intake forms (new client form, client consent form and counselling agreement) need to be completed 24 hours prior to your appointment. If it is not complete, Love in Mind reserves the right to cancel the session, address questions or concerns, and rebook the session. You will receive an email notification of the cancellation or rescheduling.
Payments
Love in Mind offers individual online counselling sessions with a fee of $140 per session and a package of 3 individual online counselling sessions with a fee of $390. Payments can be done by following the prompts when booking online. The payment made will confirm your session.
Love in Mind accepts - full - payments through Credit and Debit Card.
Cancellation and rescheduling
We understand situations can arise in which you must cancel your appointment. You may cancel by contacting us by phone or leave a voice mail message. We require a minimum of 24 hours’ notice for cancellation of an appointment.
If no prior notice or the notice given is not provided within the minimum notice period of 24 hours, you will be charged a cancellation fee for the missed appointment. The cancellation fee is 50% of the scheduled fee. This cancellation fee is the sole responsibility of the client and must be paid in full within 5 business days after invoicing.
Uncontrollable, unexpected and emergency circumstances are subject to having the cancellation fee waived. This waiver requires the approval of the practice owner of Love in Mind.
Policy Updates
This Policy is subject to change. Updates will be communicated through email with a 7 business day notice period.
Policy Complaints and Enquiries
If you have any queries or complaints about our Booking, Payment and Cancellation Policy please contact us through www.loveinmind.com.au
For any questions and notices, please contact us at:
Wendy Bas (owner of Love in Mind, ABN 898 284 34 388)
Email: loveinmindcounselling@gmail.com
Last update: 29.11.2022